I had a dying pine tree located in the backyard, so I contacted a few tree removal companies and asked them to estimate the cost of removal, and also ... read moreI had a dying pine tree located in the backyard, so I contacted a few tree removal companies and asked them to estimate the cost of removal, and also to grind the stump. Accurate Tree Service was the first to respond (note: other companies finally responded many days later…). I initially received a call from Hope, who scheduled the estimate. The owner of the company, Mike Harrop, provided me with an estimate (received on July 28th), which I thought was very fair. I contacted the office and spoke to Hope, and told her the terms of the estimate were acceptable, and would like for them to perform the work. The work was performed on August 17th. Justin (very knowledgeable) and his crew were prompt, very professional, and extremely courteous and friendly. I truly enjoyed talking to them. The tree was removed without incident (stump grinding at a later date), and clean up was perfect. Customer service is a really big deal for me, because it speaks volumes about a company, especially those companies in the service industry. I can honestly say that Accurate Tree Service demonstrated the “Art of Excellent Customer Service.” Thank you, Mike, Hope, and Justin and his crew, who delivered excellent customer service. I found my “go to” tree service in Madison, WI. show less
